Processing time: The time I need to prepare an order for shipping varies. For details, see individual items.
Customs and import taxes: Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Returns & exchanges:
I gladly accept returns and cancellations
Contact me within: 5 days of deliveryShip items back within: 14 days of deliveryRequest a cancellation within: 4 hours of purchase
I don't accept exchanges:
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged:
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Conditions of return: Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
A 15% restocking fee will be applied for canceled or returned custom items which have been approved for return by the shop owner. This does not apply to items which have arrived damaged or defective.
Rights To Artwork:
*All art is the property of artist Nancy Quiaoit and may not be reproduced or resold without the artists written consent in contract form.
Protecting your privacy is important to me. I hope the following statement will help you understand how I collect, use and safeguard the personal information you provide to me on my site.
When you visit www.NancyQstudio.com Google collects some basic information about your browser. Examples are things like what type of browser and operating system you are using; how long did you stay on my site; what pages did you look at. This helps with understanding how visitors browse the site so a better experience can be made.
I will collect information from you when you purchase a class or product directly from me. This will include information such as your name, address, postal code, phone number, etc. I need this information to process payment and ship merchandise to you. When you purchase an item from my Etsy shop at www.etsy.com/shop/NancyQstudio I will collect your name, address and postal code for shipping. Etsy does not share financial information with their sellers. I will not receive your payment information or phone number from Etsy. My Return policies are listed in my Etsy shop. Payments are processed through Etsy and adhere to their privacy policies which can be found here: https://www.etsy.com/legal/privacy/. .
Under no circumstances will I share any personal information collected with any third parties or web sites. All the information you give me is completely private and used solely for order processing and shipping. If you give me permission to send you marketing emails then I will use your email for that purpose, but never does that email get sold or distributed to any other web site or list.
All the payment information I collect is done so under SSL - a standard internet security measure.
Payment Processors: Payments for artwork sold through my online store at www.etsy.com/shop/NancyQstudio are processed through Etsy. Most major credit cards and Paypal is accepted. Etsy does not share a customers financial information with me. I do receive addresses and emails for both contacting and shipping. Etsy's privacy and payment policies can be found here: https://www.etsy.com/legal/privacy/. .
Payments made to me for art services rendered will be billed through Square credit card processing or Paypal processing. I will not share or keep personal information. It will temporarily be obtained for the collecting of funds and/or shipping.
Your privacy and trust is very important to me. Nancy