Processing time:  The time I need to prepare an order for shipping varies. For details, see individual items. 

Customs and import taxes: Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Returns & exchanges:

I gladly accept returns and cancellations

Contact me within: 5 days of deliveryShip items back within: 14 days of deliveryRequest a cancellation within: 4 hours of purchase

I don't accept exchanges:

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged:

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

• Custom or personalized orders
• Items on sale

Conditions of return: Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Privacy policy:  Read the privacy policy for Nancy Q Studio

Restock Fee:

A 15% restocking fee will be applied for custom canceled or returned custom items which have been approved for return by the shop owner. This does not apply to items which have arrived damaged or defective.  This covers some time and purchased supplies.

Rights To Artwork:

*All art is the property of artist Nancy Quiaoit and may not be reproduced or resold without the artists written consent in contract form.